Privacy Policy

Last updated: March 17, 2026

This Privacy Policy explains how Tehster OÜ, operating the Eteravida website at https://eteravida.com (“Eteravida”, “we”, “us”, or “our”), collects, uses, stores, and shares your personal information when you visit our website, contact us, or place an order.

Eteravida is an online store offering memorial products, including cremation urns, keepsake urns, jewellery for ashes, pet urns, and related items. We are committed to handling personal information responsibly and transparently.

By using our website, you acknowledge that your information will be handled in accordance with this Privacy Policy.

1. Who We Are

Eteravida is operated by Tehster OÜ (registry code 16603143), Sepapaja tn 6, 15551 Tallinn, Estonia. VAT: EE102551716. Website: https://eteravida.com. Email: [email protected]

For privacy-related questions or requests, please contact us using the email address listed on our website contact page.

2. Information We Collect

We may collect the following categories of personal information:

a. Information You Provide Directly

When you place an order, contact us, or otherwise interact with the website, we may collect information such as:

your name;
billing and shipping address;
email address;
phone number;
order details;
payment-related information provided during checkout;
messages or inquiries you send to us.

b. Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

IP address;
browser type and version;
device type;
operating system;
pages viewed;
referring website or source;
date and time of access;
website usage data collected through cookies or similar technologies.

c. Transaction and Order Information

If you make a purchase, we may collect information relating to your order, including purchased items, shipping method, order value, and transaction status.

3. How We Use Your Information

We use personal information for the following purposes:

to operate and maintain our website;
to process and fulfill orders;
to provide customer support;
to communicate with you about your order or inquiry;
to improve our website, products, and services;
to detect, prevent, or investigate fraud, abuse, or security issues;
to comply with legal, tax, accounting, and regulatory obligations;
to send marketing communications where permitted by law or where you have chosen to receive them.

4. Legal Bases for Processing

Where applicable under data protection law, we process personal information on one or more of the following legal bases:

performance of a contract — for example, to process and deliver your order;
legitimate interests — for example, to improve our website, prevent fraud, and manage customer service;
legal obligation — for example, to keep business records or comply with legal requests;
consent — where required, for example for certain marketing or cookie-related activities.

5. Cookies and Similar Technologies

We may use cookies and similar technologies to:

enable core website functionality;
remember your preferences;
understand how visitors use our website;
improve website performance and user experience;
support analytics, advertising, or remarketing tools where used.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

If your website uses a cookie banner or consent management tool, your cookie choices will be handled through that tool where applicable.

6. How We Share Personal Information

We do not sell personal information.

We may share personal information with third parties only where necessary to operate our business, including:

payment processors;
shipping and logistics providers;
website hosting and e-commerce platform providers;
analytics, security, and technical service providers;
professional advisers such as legal, tax, or accounting providers;
public authorities or regulators where required by law.

We may also share information in connection with a business transaction such as a merger, acquisition, restructuring, or sale of assets, subject to applicable legal requirements.

7. Payment Information

Payments made on our website are processed through third-party payment service providers. We do not store full payment card details on our own servers unless explicitly stated otherwise.

Payment providers process your information in accordance with their own privacy notices and security standards.

8. International Transfers

Because we may work with service providers located in different countries, your personal information may be transferred to and processed outside your country of residence.

Where required by applicable law, we take reasonable steps to ensure that such transfers are protected by appropriate safeguards.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

fulfilling orders and providing support;
maintaining business and transaction records;
complying with legal, tax, and accounting obligations;
resolving disputes and enforcing our agreements.

Retention periods may vary depending on the type of information and the legal or operational purpose for which it was collected.

10. Data Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

11. Your Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

request access to the personal information we hold about you;
request correction of inaccurate or incomplete information;
request deletion of your personal information;
object to or restrict certain processing;
withdraw consent where processing is based on consent;
request portability of your data, where applicable;
opt out of direct marketing communications.

To exercise any of these rights, please contact us using the contact details provided on our website. We may need to verify your identity before responding to your request.

12. Marketing Communications

If you subscribe to marketing emails, we may send you updates about products, offers, or news related to Eteravida.

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in the email or by contacting us directly.

We will continue to send transactional or service-related communications where necessary, such as order confirmations or customer service responses.

13. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party sites. We encourage you to review their privacy notices before providing any personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, or website functionality.

When we make changes, we will update the “Last updated” date at the top of this page. The updated version will apply from the time it is posted on the website.

15. Contact

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact Eteravida through the contact details provided on our website.

Eteravida / Tehster OÜ
Sepapaja tn 6
15551 Tallinn
Estonia
Registry code: 16603143
VAT: EE102551716
Email: [email protected]
Website: https://eteravida.com