Shipping Policy
Last updated: Mar 17, 2026
This Shipping Policy explains how orders placed on https://eteravida.com are processed, shipped, and delivered.
Eteravida is operated by Tehster OÜ (registry code 16603143), Sepapaja tn 6, 15551 Tallinn, Estonia. VAT: EE102551716. Website: https://eteravida.com. Email: [email protected].
1. Order Processing
We aim to process orders as quickly as possible.
– Orders are typically processed within 1 business day after payment is successfully received.
– Orders placed on weekends or public holidays are generally processed on the next business day.
– Processing times may be longer during periods of high demand, holidays, product launches, or where additional order verification is required.
Order processing time is separate from shipping transit time.
2. Shipping Destinations
We currently offer shipping to the destinations made available at checkout.
If shipping is not available to your location, you will be informed during checkout or you may contact us before placing an order.
3. Shipping Costs
Shipping charges, if any, are shown during checkout before you complete your order.
Where free shipping is offered, this applies only to the destinations or order conditions stated on the website at the time of purchase.
Additional charges may apply for remote areas, special handling, customs procedures, or destination-specific delivery requirements.
4. Estimated Delivery Times
Estimated delivery times depend on the destination, carrier, and shipping option selected at checkout.
Unless otherwise stated on the website or at checkout:
– most orders are delivered within 5 to 9 business days after dispatch;
– in some cases, delivery may take up to 16 business days.
Delivery timeframes are estimates only and are not guaranteed.
Delays may occur due to factors outside our reasonable control, including carrier issues, weather, customs processing, transportation disruptions, local delivery conditions, or seasonal demand.
5. Tracking Information
Once your order has been shipped, we will send a shipping confirmation email with tracking information, where tracking is available.
Please allow a reasonable period for tracking updates to appear after dispatch.
If you do not receive tracking information within a reasonable time after shipment, please contact us at [email protected].
6. Incorrect Address Information
Please ensure that your shipping address is complete and accurate before submitting your order.
We are not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an address error after placing your order, please contact us as soon as possible. We will try to assist, but we cannot guarantee that changes can be made once order processing has begun.
7. Order Changes and Cancellations
If you would like to change or cancel your order, please contact us as soon as possible at [email protected].
We may be able to make changes or cancel the order if it has not yet been processed or shipped.
Once an order has been shipped, we are generally unable to cancel it or change the shipping address.
8. Customs, Duties, and Import Taxes
For international orders, customs duties, import taxes, brokerage fees, or similar charges may apply depending on the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
We are not responsible for delays caused by customs clearance procedures.
9. Delivery Issues
If your order is significantly delayed, lost in transit, arrives damaged, or is delivered incorrectly, please contact us at [email protected] as soon as possible.
To help us investigate and assist you efficiently, please include:
– your order number;
– your full name;
– a brief description of the issue;
– any relevant photos, where applicable.
We will review the issue and work with you to find an appropriate resolution.
10. Contact
If you have any questions about shipping or your order, please contact us:
Eteravida / Tehster OÜ
Sepapaja tn 6
15551 Tallinn
Estonia
Registry code: 16603143
VAT ID: EE102551716
Email: [email protected]